FAQ

1) How do I place an order?

Add items to your cart, proceed to checkout, and complete payment. You’ll receive an order confirmation email right away, followed by a shipping confirmation with tracking once your order is on the way.

2) What payment methods do you accept?

We accept major credit/debit cards and available accelerated checkouts (e.g., Shop Pay) as shown at checkout. All payments are processed securely.

3) How long does processing take?

Most orders are processed within 1–3 business days. During peak periods, processing may take slightly longer, and we’ll always keep you informed via email.

4) How long does shipping take?

Shipping time depends on your location and the product. Typical delivery estimates are 5–12 business days after processing.
Once shipped, you’ll receive a tracking link so you can follow your package.

5) Do you provide tracking?

Yes. For most orders, tracking is provided. You’ll receive tracking details via email after shipment.

6) Can I change or cancel my order?

If you need to change or cancel, please email us as soon as possible at support@kineticclaspcollective.com.
If your order has not yet been processed or shipped, we’ll do our best to help. Once shipped, we may be unable to cancel.

7) What is your return policy?

We accept returns for eligible items within 14 days of delivery. Items must be unused, in original condition, and in original packaging.
To start a return, email support@kineticclaspcollective.com with your order number and reason for return.

Note: Some items (e.g., final sale items, personal care items, or customized products) may be non-returnable—this will be noted on the product page.

8) What if my order arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with:

Order number
Photos of the item and packaging
We’ll resolve it promptly (replacement or refund depending on the situation).

9) What if my package is marked “delivered” but I didn’t receive it?

First, check with neighbors/building staff and verify the shipping address. If you still can’t locate it, email us and we’ll help you file a carrier inquiry and explore next steps.